Yanique Grant is an Organizational Development Specialist with over 17 years of experience helping businesses and government agencies transform their culture, people, and service delivery. As the founder of ElevateCX LLC and Managing Director of Professional Training and Occupational Services (PTOS), she partners with organizations across the Caribbean and South Florida to build high-performing, customer-centric teams.
Yanique's work sits at the intersection of people development and operational excellence. She designs and facilitates customized training programs, leadership development initiatives, and emotional intelligence workshops that equip professionals at every level to lead with empathy, communicate effectively, and deliver exceptional service experiences.
Her organizational development approach is holistic — beginning with diagnostic assessments, mystery shopping audits, and employee interviews to uncover the root causes of service gaps. She then co-creates targeted interventions, including train-the-trainer programs, service charters, standard operating procedures, and customer experience strategies that align people, processes, and culture.
Yanique has worked with leading institutions in financial services, healthcare, logistics, and the public sector. Her signature programs — Feelings for Professionals and Healthcare with Feelings — reflect her personal mission: creating a more caring world, one interaction at a time.
Whether rebuilding a service culture from the ground up or developing the next generation of emotionally intelligent leaders, Yanique brings a rare combination of strategic insight, facilitation expertise, and genuine passion for human connection to every engagement.